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4. Payment
a. Secure payment
Payment by credit card is handled by the "Credit du Nord" banks. Nuloop® use SSL encryption to ensure transactions are handled with a high level of security. b. Means of payment
Nuloop accept the following credit cards:
- French credit cards
- Mastercard
- Visa
c. 3 interest-free instalments (France only)
French customers can choose payment facilities on orders of 500 euros or more. If you opt for this method of payment you can automatically pay for your orders in 3 interest-free instalments using your credit card. No further proof is required. The first third of the cost of your order will be debited on the day you place the order. The remaining two-thirds will be debited a third at a time on the same date in the following two months.
d. Payment options
With Nuloop you can record the details of one or more credit cards. The aim of this service is to prevent you having to key in your bank details several times where you use several cards. Your bank details are stored as tamper proof encrypted data on Nuloop's ultra-secure servers.
With Nuloop you can also choose to key in your card number for each transaction on our bank's site.
e. Security code
You can find the visual security code on the back of your credit card; you will be asked to give it when you pay for an order. It consists of the last 3 digits on the back of your card and is used to increase the security of your payment.
5. Invoice
a. An invoice is always supplied
For every order placed and validated an invoice is supplied and made out to the customer name and address contained in the personal data provided. A summary of the order is e-mailed to the customer when the item is shipped. It is at this point that the invoice is made available in the Members' Area in PDF format to be consulted, printed out and kept. Customers undertake to keep invoices indefinitely.
b. Content
- Invoice number
Each order matches a numbered invoice. You should quote this number to enable us to identify you and the content of your order rapidly.
- Billing and delivery addresses
Items are delivered to the address given by the customer on the order form provided it is included on the list of destination countries. Customers may, on request, stipulate a billing address different from the delivery address provided it is in the same country (VAT).
- Shipping method
The invoice states the shipping method chosen: Normal (Colissimo) or Express (UPS/Chronopost).
More about "shipments"
- Item
Our invoices give details of all items ordered, together with the reference of the items ordered, quantity, unit price and price for the quantity required in Euros or US Dollar including tax.
Nuloop reserve the right to change prices given on their site at any time without notice. Items ordered will be invoiced at the prices in force when an order is accepted.
- Postage and packing
Our invoices state postage and packing costs for the shipping method chosen for the items ordered and the country of delivery.
More about "shipments"
- VAT
For deliveries outside the European Union, VAT will be automatically deducted from the summary of the order and customers are liable for all customs dues and import taxes.
6. Tracking your order
Nuloop keep you informed about the preparation and dispatch of your order via the Members' Area of the site.
This function shows the last ten orders placed, sorted by order number. You can check the date, total cost, payment status and processing phase of each order i.e. whether your order has already been sent off or is still being prepared. If you click on the "Details" button you can also display the contents of the order and print out the invoice in PDF format.
With Nuloop you can also track your orders. To do this, you only have to click the button for the carrier chosen on the order details page. The location and status of your order will then be displayed.
7. Gestion des stocks et ruptures
Status |
Possibility |
How? |
Where's my stuff? |
Disc in stock
|
The item can be ordered |
By clicking ‘add to shopping basket’ |
The disc is added to your shopping basket and shipped immediately |
Disc out of stock |
Notify me when it is back in stock. |
Leave an e-mail by clicking ‘stock outage’. |
You will be e-mailed when it is back in stock. |
Item shipped within 24 hours (in stock) |
The item can be ordered. |
By clicking ‘add to shopping basket’ |
The item is added to your shopping basket and shipped immediately |
Item shipped in more than 24 hours (not in stock) |
The item can be ordered. |
By clicking ‘add to shopping basket’ |
The item is shipped as soon as we receive it. |
Item out of stock |
Notify me when it is back in stock. |
Leave an e-mail by clicking ‘stock outage’. |
You will be e-mailed when it is back in stock. |
Item ordered not available |
Items are sometimes no longer available from our suppliers. |
The item is cancelled and you will be offered an exchange or refund. |
8. Error in an order
If when you receive your order you see that there is a problem (packaging is damaged, items are broken or missing), you should immediately record the fact on the carrier's delivery note.
Nuloop undertake to change any items that are faulty, not included in your order or not in good condition. If the item is in stock, Nuloop will change the faulty item for one that is in good condition. If it is out of stock, Nuloop will offer you the possibility of choosing another item at the same price from the same range from our catalogue. If neither of these alternatives suits you, Nuloop will refund the sums paid.
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9. Order not received
If you do not receive your order within a reasonable time:
- Check the status of your order in the Members' Area.
- Check that you have not received an e-mail from us advising you of a stock error.
- Contact your post office or UPS on 0 800 877 877 quoting your dispatch number.
- Contact our customer help line on 0892 23 11 23 (0.34 euros/minute) or by e-mail via the information page on the site.
More about "tracking orders"
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