| . Can I add an item to a paid order?
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| Once your order has been confirmed it is no longer possible to modify the content because the amount you have agreed to can no longer be modified. |
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| . Should I cancel a unpaid order?
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An unpaid order has not, by definition, been paid for. All unpaid orders are automatically cancelled.
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| . An item in my order was broken or faulty when it arrived.
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Nuloop agree to take the item back and replace it at no extra cost. Contact our customer service on 0892 23 11 23 (0.34 euros/min) or by e-mail via the information page on the site. If we agree to replace the item you will be informed of the fact and the procedure to follow.
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| . An item is missing in my order.
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On rare occasions an item may be overlooked when the order is prepared. Contact our customer service on 0892 23 11 23 (0.34 euros/min) or by e-mail via the information page on the site. Once we have agreed and checked the stock we will send you the missing item as quickly as possible.
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| . I have received an item I did not order instead of the item I ordered.
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On rare occasions items may be switched around when the order is prepared. Contact our customer service on 0892 23 11 23 (0.34 euros/min) or by e-mail via the information page on the site. Once we have checked the stock we will send you a return note so that you can return the unordered item at our expense. Provided the item reaches us in perfect condition we will then send you the item you actually ordered.
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| . I would like to confirm an unpaid order.
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An unpaid order has not, by definition, been paid for. All unpaid orders are automatically cancelled.
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| . How much is postage and packing?
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The site tells you automatically the postage and packing costs for your order. Add an item to your shopping basket, click 'Postage and packing: click here to select your country'. Select your country and the delivery method. The site will display the postage and packing directly in the shopping basket.
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| . Can I buy large quantities of an item?
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Go to the 'Modify the quantity of an item' in the Nuloop help service.
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| . I don’t have a credit card, how can I pay for my order?
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We only accept payment by credit card (CB, Mastercard and VISA) because the Nuloop stock changes in real time as orders are received. As soon as the bank payment is accepted the discs for the order are automatically taken out of stock and set aside. On Nuloop secure payment is guaranteed by Atos Origin, the world leader in their sector. No other payment system would enable us to manage our stock in real time. If you are wary of paying by credit card, certain banks offer single-use credit card numbers. The card numbers you are given are different from standard credit cards. Contact your bank if this system interests you.
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| . My country is not displayed in the list of countries to which deliveries are made.
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For payment security reasons Nuloop deliver to a limited number of countries. If your country is not included in the list available in the shopping basket and by clicking ‘Postage and packing: click here to select your country’, we are sorry but we can’t deliver to your country.
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| . How do I go about selling a disc on nuloop.com?
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We mainly work with international distributors that represent the labels directly. We recommend you get in touch with one of these distributors. To inform us of your new releases you can, nevertheless, send promotional material to:
VINYL FRANCE DISTRIBUTION
Département Achat
BP 80175
59053 ROUBAIX CEDEX 1
France
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| . Can I get postage and packing reimbursed following a delivery delay?
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In practice the French Post Office do not make refunds. This means we cannot reimburse the postage and packing you are invoiced. For UPS deliveries, contact them directly.
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| . When will I get my order?
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Consult "shipping" in the Nuloop help section.
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| . An item I’ve ordered is ‘Out of stock’. When will it be back in stock?
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An order is placed with our suppliers for each ‘Stock outage’ e-mail sent. If the item is not back in stock within 2 weeks it means all the copies have been sold. You will have to wait until the recording company decides to press further copies. Several people work full time to manage the Nuloop stock.
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| . How does the ‘out of stock’ system work?
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Nuloop uses a system that informs you when an item is back in stock: click ‘Stock outage’ and you will be asked to enter your e-mail address. We will send you an e-mail as soon as the item is back in stock. For further information go to the nuloop help section: Stock management and stock outages
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| . How do I sign up?
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First put a disc in your shopping basket. You can then sign up. For further information go to the Nuloop help section: Customer accounts
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| . I can’t use certain functions on the site.
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Because the site was created using Mozilla Firefox® and Microsoft Internet Explorer® Nuloop recommends you use the latest versions of these navigators to consult the pages. Don’t hesitate to contact us if you have checked a function and found it to be unavailable: Contacts – problems using the site.
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| . I think UPS is too expensive.
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Only UPS is used for certain destinations. These are express deliveries on which we don’t make any profit.
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| . How to get my invoice ?
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| We now ship your packages without including your orders's paper invoices. To get them, go to the members area.
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